Un projet, un besoin,
une question ?
Expertise
ACO : Human Capital & Solutions
IT expertise
Profitez du savoir-faire d’ACO pour développer et maintenir vos projets informatiques ! Nos experts I.T. interviennent en soutien de vos propres équipes projets (mode régie), ou de manière autonome jusqu’à livraison du logiciel attendu (mode forfait).
Governance
Facilitez la gestion et la coordination de vos projets informatiques ! Les experts métiers d’ACO vous accompagnent pour définir, organiser, piloter et tester vos projets de transformation informatiques et/ou de conformité
CONFORMITÉ
Confiez vos obligations réglementaires à des experts ! ACO vous conseille et vous assiste concrètement, de manière ponctuelle ou durable, pour réaliser vos projets de mise en conformité et satisfaire à vos obligations légales. (RGPD-AML/KYC-DORA-NIS 2-ISO 27000…)
AI & INNOVATION LAB'
Exploitez pleinement le potentiel de vos données et automatisez vos processus pour gagner en performance et en efficacité ! ACO vous accompagne dans la définition et la mise en œuvre de vos projets en Intelligence Artificielle.
Client reference
They trust us
Audit firm
Periodical review
Support in the periodic review of clients.
- Assess clients' AML/KYC (Anti-Money Laundering/Counter-Terrorist Financing) risks and targeted financial sanctions (TFS)
- To serve as a stepping stone for junior staff
- Being able to answer questions from clients and teams regarding the reasons for AML/KYC requirements
- Review the AML/KYC files
- Provide support to team members and operational teams in case of questions
Telecommunications
Service Desk
Responding to user support requests.
- Participate in the continuous improvement of procedures, solutions and support tools
- To coordinate and monitor incidents and requests administratively, using a "user-oriented approach"
- Create and assign tickets to the appropriate support level and/or participate
Telecommunications
CRM
Replacing various CRM tools with a single CRM.
- Develop the project plan and timeline
- Define and clarify the scope of the project
- Determine the project team, including roles and responsibilities
- Develop procedures to support the achievement of the project's objectives
- Identify the services to be provided by third parties
- Measure: Verify the project's progress towards achieving its objectives
Banking
Client Offboarding
External support in assisting with the offboarding of bank clients.
- Managing large-scale operations requiring coordination with multiple stakeholders
- Monitoring and updating customer data in advanced CRM tools
- In-depth audit of CDD (Customer Due Diligence) processes to assess compliance and detect any potential gaps before the offboarding stages
- Solving complex customer problems
- Proactive management of multichannel interactions, involving phone calls, emails, and secure messaging.
- Managing KYC reviews and account closures for a diverse clientele (individuals and legal entities)
Wealth management
Data Science
Development of predictive models within a wealth management company using Python and data science tools
- Task automation via internal and external APIs
- Development and deployment of analytical projects on SAS Enterprise Guide and SAS Visual Analytics
- Development of applications and dashboards for monitoring Dataiku servers
- Design and implementation of algorithms in Python to optimize daily activities on Dataiku
- Improvement of existing processes and guidelines
- Data preparation and transformation (“data wrangling”) and automation of periodic analyses and reports
Bank
Application development
Within the bank's cross-functional development team, I set up back-end services to manage data related to various aspects of contract management and application development for bank employees.
- Development of web applications for employees
- Setting up the application foundations
- Project analysis and cost estimates
- Development of a REST service enabling communication between the various front-end systems and the bank's information system.
Private Banking
Migration and merger of a banking infrastructure
Project to merge two major wealth management banks in Luxembourg to support them in the overall standardization of the entire user desktop.
- Implementation of regular progress reports and meetings with the management committee
- Implementation of management and monitoring of the various technical teams
- Implementation of an infrastructure and user-oriented action plan
Bank
Regulatory project management
To support as project manager / BA on all projects of the Compliance department of the bank and its branches.
- Identifying the needs of different stakeholders for centralization in the form of technical and functional requirements
- Management and coordination of core banking tool upgrades to ensure compliance with regulatory and legal requirements (compliance, risk, legal)
- Participation in the management of the project to change the legal & compliance monitoring tool: defining needs, validating functionalities and operational implementation (IT, business)
- Execution of tests: unit, functional, or regression tests
Asset Management
KYC Data Migration
As part of a KYC tool change, ACO consultants migrated data from the old system to the new one, conducting a data quality review to ensure accurate and up-to-date information.
- Conduct a review of existing client files
- Record the steps taken
- Develop a strategy for the migration process
- Gather and analyze the documents necessary for client due diligence
